Our cancelation fee will be determined at the time you cancel. Once you have booked our staff we will not book any other clients for that time frame. Consequently we cannot re-book our staff and you will be charged the following cancelation fee. All visits that are canceled will be charged their 25 % non- refundable deposit. Current Clients that use OC Pet Companions weekly will be charge the price of the next visit.
One you have booked our time we reserve our staff exclusively for you and cannot recover that time with a new booking. We offer no refunds or credits for early returns. Vacation clients will be required to pay a deposit of 25% due upon booking your pet care services. The balance of the bill will be due one week before the sit
If for any reason you need to change your reserved pet sits there may be a 10% fee added. Payment is required one week before your departure unless other arrangements have been made. We accept Pay Pal, Visa, Master Card, Discover and personal checks. Our office must receive payments, as our sitters do not accept payment.